Beware Orivet Genetics and AnimalsDNA.com

This is one of the worst shopping experiences I have ever had, so I feel obligated to keep other people from making my mistake.

PLEASE avoid Orivet Genetics (AKA AnimalsDNA.com).

I wanted to see what one of our cat’s DNA looked like out of curiosity and after much research I found a company that claims to support breeders and individuals.

I’m honestly not sure how a breeder could work with them considering my one cat’s results have not been produced and I ordered it on February 18, 2014.

It is now August 12, 2014.

Below is the status of my test as of today.

—-

DNA FINGERPRINT (PROFILE) – CAT

Pending

Tue, 18 Feb 2014

I searched my inbox and found 11 emails from the company since March 12 in reply to my questions about where my cat’s results are.

Each email promised my results in 1-2 weeks. Some even gave a specific date or day of the week.

Their emails contain excuses for the delay including :

• they forgot (wow, really?)
• that my several emails sat in Junk mail for a few weeks
• that their email system was down for a long period of time
• and that they had to “sit down” with their geneticist for a stern talking to.  That stern talking to happened June 27 and I have heard nothing since.

I was given 2 test results that I did not order as a consolation, but honestly I’m not sure if they even ran my cat’s sample to make those reports.

I imagine that falsifying cat DNA reports might be fairly easy by someone who knows how to do it, so I’m not even sure if the 2 reports I received are legitimate.

Please, please do not buy any DNA tests from this company. They have proven themselves to be both unprofessional and untrustworthy.

 

UPDATE 10/7/2014

After a few unanswered emails I got fed up and sent another email that I had contacted my credit card company for a charge back/ transaction dispute. That email was answered within a business day and I received a PayPal payment. With the currency conversion and PayPal fee it wasn’t quite the full amount I originally paid, but I’m just thankful to get any of it back.

I still stand by my warning because it took 8 months to get a refund. Be careful when you do business online!