This is one of the worst shopping experiences I have ever had, so I feel obligated to keep other people from making my mistake.
PLEASE avoid Orivet Genetics (AKA AnimalsDNA.com).
I wanted to see what one of our cat’s DNA looked like out of curiosity and after much research I found a company that claims to support breeders and individuals.
I’m honestly not sure how a breeder could work with them considering my one cat’s results have not been produced and I ordered it on February 18, 2014.
It is now August 12, 2014.
Below is the status of my test as of today.
|—-||DNA FINGERPRINT (PROFILE) – CAT||Pending||Tue, 18 Feb 2014|
I searched my inbox and found 11 emails from the company since March 12 in reply to my questions about where my cat’s results are.
Each email promised my results in 1-2 weeks. Some even gave a specific date or day of the week.
Their emails contain excuses for the delay including :
- they forgot (wow, really?)
- that my several emails sat in Junk mail for a few weeks
- that their email system was down for a long period of time
- and that they had to “sit down” with their geneticist for a stern talking to. That stern talking to happened June 27 and I have heard nothing since.
I was given 2 test results that I did not order as a consolation, but honestly I’m not sure if they even ran my cat’s sample to make those reports.
I imagine that falsifying cat DNA reports might be fairly easy by someone who knows how to do it, so I’m not even sure if the 2 reports I received are legitimate.
Please, please do not buy any DNA tests from this company. They have proven themselves to be both unprofessional and untrustworthy.
After a few unanswered emails I got fed up and sent another email that I had contacted my credit card company for a charge back/ transaction dispute. That email was answered within a business day and I received a PayPal payment. With the currency conversion and PayPal fee it wasn’t quite the full amount I originally paid, but I’m just thankful to get any of it back.
I still stand by my warning because it took 8 months to get a refund. Be careful when you do business online!