This is one of the worst shopping experiences I have ever had, so I feel obligated to keep other people from making my mistake.
PLEASE avoid Orivet Genetics (AKA AnimalsDNA.com).
I wanted to see what one of our cat’s DNA looked like out of curiosity and after much research I found a company that claims to support breeders and individuals.
I’m honestly not sure how a breeder could work with them considering my one cat’s results have not been produced and I ordered it on February 18, 2014.
It is now August 12, 2014.
Below is the status of my test as of today.
 |
—- | DNA FINGERPRINT (PROFILE) – CAT | Pending | Tue, 18 Feb 2014 |
I searched my inbox and found 11 emails from the company since March 12 in reply to my questions about where my cat’s results are.
Each email promised my results in 1-2 weeks. Some even gave a specific date or day of the week.
Their emails contain excuses for the delay including :
- they forgot (wow, really?)
- that my several emails sat in Junk mail for a few weeks
- that their email system was down for a long period of time
- and that they had to “sit down” with their geneticist for a stern talking to. That stern talking to happened June 27 and I have heard nothing since.
I was given 2 test results that I did not order as a consolation, but honestly I’m not sure if they even ran my cat’s sample to make those reports.
I imagine that falsifying cat DNA reports might be fairly easy by someone who knows how to do it, so I’m not even sure if the 2 reports I received are legitimate.
Please, please do not buy any DNA tests from this company. They have proven themselves to be both unprofessional and untrustworthy.
UPDATE 10/7/2014
After a few unanswered emails I got fed up and sent another email that I had contacted my credit card company for a charge back/ transaction dispute. That email was answered within a business day and I received a PayPal payment. With the currency conversion and PayPal fee it wasn’t quite the full amount I originally paid, but I’m just thankful to get any of it back.
I still stand by my warning because it took 8 months to get a refund. Be careful when you do business online!
angela schnabel 
Dodgy as the CEO and business. Falsified reports, selling a DNA test for a disease where the genes for that haven’t even been found, claims “added values” by listing many of the same tests under different names / packages up to 3 times…going to enjoy taking them down legally!!! Nasty, dishonest scam artist running the show.
Hello! I’m sorry it has taken me literally years to reply. They are absolutely fishy. Recently they’ve rebranded ( I can’t find the marketing email I got) and I emailed them to see if maybe there was a chance that they’ve updated their technology and that maybe my cat’s email was still on file. I emailed the “US” office, and got a reply from the EXACT SAME PERSON that was giving me the run around from Australia in 2014. Now that I think about it I shouldn’t be shocked, but I was at the time.