Beware Orivet Genetics and AnimalsDNA.com

This is one of the worst shopping experiences I have ever had, so I feel obligated to keep other people from making my mistake.

PLEASE avoid Orivet Genetics (AKA AnimalsDNA.com).

I wanted to see what one of our cat’s DNA looked like out of curiosity and after much research I found a company that claims to support breeders and individuals.

I’m honestly not sure how a breeder could work with them considering my one cat’s results have not been produced and I ordered it on February 18, 2014.

It is now August 12, 2014.

Below is the status of my test as of today.

—- DNA FINGERPRINT (PROFILE) – CAT Pending Tue, 18 Feb 2014

I searched my inbox and found 11 emails from the company since March 12 in reply to my questions about where my cat’s results are.

Each email promised my results in 1-2 weeks. Some even gave a specific date or day of the week.

Their emails contain excuses for the delay including :

  • they forgot (wow, really?)
  • that my several emails sat in Junk mail for a few weeks
  • that their email system was down for a long period of time
  • and that they had to “sit down” with their geneticist for a stern talking to.  That stern talking to happened June 27 and I have heard nothing since.

I was given 2 test results that I did not order as a consolation, but honestly I’m not sure if they even ran my cat’s sample to make those reports.

I imagine that falsifying cat DNA reports might be fairly easy by someone who knows how to do it, so I’m not even sure if the 2 reports I received are legitimate.

Please, please do not buy any DNA tests from this company. They have proven themselves to be both unprofessional and untrustworthy.

 

UPDATE 10/7/2014

After a few unanswered emails I got fed up and sent another email that I had contacted my credit card company for a charge back/ transaction dispute. That email was answered within a business day and I received a PayPal payment. With the currency conversion and PayPal fee it wasn’t quite the full amount I originally paid, but I’m just thankful to get any of it back.

I still stand by my warning because it took 8 months to get a refund. Be careful when you do business online!

 

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One thought on “Beware Orivet Genetics and AnimalsDNA.com

  1. Dodgy as the CEO and business. Falsified reports, selling a DNA test for a disease where the genes for that haven’t even been found, claims “added values” by listing many of the same tests under different names / packages up to 3 times…going to enjoy taking them down legally!!! Nasty, dishonest scam artist running the show.

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